BY CONTINUING TO USE OUR SITE YOU AGREE TO US USING COOKIES IN ACCORDANCE WITH OUR COOKIE POLICY. ACCEPT & CLOSE

Return Policy

If you want to return an item, you can do it within 14 business days from the day of delivery.

How to return:

·        Send an email to info@alwanfashionuk.com within 7 days of receiving your order.

·         Explain clearly why you want to return your item(s) and if an item is faulty, give us full details and images of the product.

·         If you want to exchange the size or style, please inform us of the model no. of the replacement item and size. (NOTE: exchanging product is depends on stock availability).

·        You will receive a confirmation email that your request has been approved and we will inform you how to proceed.

·        When we will receive your original item, we will proceed with either an exchange of size(s)/style(s) or refund.

·        When requesting a refund for non-faulty item, please use the same method of shipping which was used to receive the item, i.e. recorded delivery. (we generally do not cover the return delivery cost)

·        If the item is returned due to the fault of our product, we will also refund your return shipping cost.

PLEASE NOTE:

·        Items must be returned new in their original packaging and label.

·        Returns that are damaged, worn or altered will not be accepted and may be sent back to the customer.

·        All items returned must be authorized via an e-mail from customer service. Unidentified returns may be returned to the sender.

·        Goods are classified as faulty if they are received damaged.